Frequently Asked Questions – Taghills
We’ve answered the most common questions about our products, delivery, returns, and more. If you still need help, feel free to reach out to us at support@taghills.com or +91 7701893993 (Mon–Fri, 10AM–6PM).
🧾 General Questions
1. What products do we sell at Taghills?
We offer a wide range of stylish sunglasses and eyeglass frames designed for fashion, function, and comfort — all at affordable prices.
2. Are your eyewear products unisex?
Yes, we offer frames and sunglasses suitable for men, women, and unisex styles.
3. Do your products come with a warranty?
Yes, all our eyewear comes with a 1-year warranty covering manufacturing defects.
4. Do you have physical stores?
Yes, we have multiple optical retail outlets across India and are actively involved in wholesale distribution nationwide.
5. Is it safe to buy eyewear online from Taghills?
Absolutely. We are a registered company (Lexxoti India Pvt. Ltd.) operating since 2009, with secure payment systems and excellent customer support.
🚚 Shipping & Delivery
1. Do you ship across India?
Yes, we ship all over India through reliable courier partners like DTDC, Xpressbees, FedEx, Blue Dart, Delhivery, and more.
2. Is shipping free?
Yes, we offer free shipping on orders above ₹500.
3. How long will delivery take?
Delivery typically takes 5–7 working days, depending on your location.
4. Do you provide tracking information?
Yes, you will receive tracking details via email and SMS, and you can also check order status on our Tracking Page.
5. How long does it take to process my order?
We usually process orders within 1–2 business days after confirmation.
💳 Payment Questions
1. What payment methods are accepted?
We accept UPI, Cards, Net Banking, Wallets, and Cash on Delivery (COD).
2. Is there an extra charge for COD?
No extra charges, but COD orders require phone/WhatsApp verification before shipping.
3. Which payment gateway do you use?
We use Razorpay, a secure and trusted payment provider in India.
🔁 Returns & Refunds
1. What is your return policy?
You can request a return or exchange within 3 days of receiving your order. An unboxing video is required for all return/exchange requests.
2. How do I get my refund?
Refunds are processed to your original payment method or bank account (for COD orders) within 8–15 working days after return approval.
3. Who pays for return shipping?
Customers pay a flat ₹60 return shipping fee. No restocking fees apply.
Need more help?
📞 Call/WhatsApp: +91 7701893993